Customer satisfaction is instrumental in maintaining a competitive advantage for any organization. Customer feedback management helps you listen to your customers directly from the field where and when their experience with your products, services, and people is still hot. The system, then, generates various reports that help you shape your customer-centric strategy as well as refining your operations and processes.

Features:

• Capture customer feedback through 15” touch panels installed at the exit of a branch.
• Display up to 5 multiple choice questions.
• Questions are centrally managed and customizable.
• Link customer feedback to branch and date/time.
• Generate various customer feedback reports.