Are you in continuous congestion?
Unleash your potential with SEDCO’s Patient
Visit Management Solution
Your Challenges
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Our Solution
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With a rapidly increasing demand for medical services, many healthcare centers have difficulty managing the enormous number of patients who come to the center seeking its various services. It is very common nowadays to see long queues of patients and waiting lists spreading through the healthcare center - a very frustrating experience. In addition, smooth movement of patients from one service point to another is quite challenging. At the center of this mess, management has no detailed reports about patients’ dynamics that enable them to diagnose and resolve the problem.
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Our patient visit management solution enables you to better manage your patients’ visits from the moment they enter your healthcare center until they leave with a satisfactory experience. The system identifies the patients and moves them smoothly and safely from one service point to another in a friendly stressless environment. It increases the efficiency of your staff with objective performance measures that you can enhance over time. The system provides the management with detailed and rich reports in addition to planning tools that help in uplifting your service to the highest levels.
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Patients Check-in
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“Patients are identified and moved in accordance with a predefined workflow”
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When a patient enters into your center, he or she will be faced with a touch screen kiosk. The patient needs only to identify himself by inserting his health card into the kiosk, entering his patient number, or his phone number. The kiosk then will print a ticket for the patient, which is used to move the patient among the different service points and facilities within your service center. Through integration with your appointment system, PVM will know how and where to move the patient among your facilities and service points. And for those patients who do not have an appointment, they are first moved to a reception desk where an appointment is made for them before they are entered into the workflow.
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Waiting Time
“Display educational and promotional content that is relevant to the patients in the waiting areas”
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While waiting to be served, the system knows which patients are waiting in which area. Our digital signage system will be displaying promotional and educational content that is relevant to the demography of waiting patients. This creates a relaxing environment and reduces the perceived waiting time. The same digital signage system is also used to call patients by ticket numbers rather than name, thus protecting patients’ privacy.
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Moving Patients
“Customized workflow that fits any healthcare need”
Depending on the patient’s case, he or she is moved from one service point to another in accordance with a predefined workflow. For example, the patient is moved from doctor to X-Ray to lab back to doctor then to accounting to pharmacy and so on until his case is closed. The system is quite flexible. It caters for the differences in workflow from one healthcare center to another and from time to time within the same healthcare center. The patients’ workflows are easily configured and re-configured by the system administrator.
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Central Management
“Maps, dashboards, detailed reports, business analysis (OLAP), and real time alerts give you full control on the operation and provide a rigid platform for strategic planning”
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When you have multiple branches distributed over many geographical locations, they are all centrally connected to one server. All raw data is captured from the branches and then consolidated in one central database. The system provides many detailed and rich maps, dashboards, and reports. Maps and dashboards provide the overview while drill-down facilities provide the detail.
In addition, the system includes business analysis tools (OLAP) that provide a better understanding of your operation, trends, and relations between different variables.
The system also includes real time warning and alerts (through SMS, e-mail, and pop up messages) to concerned parties whenever a certain problem occurs in the flow of business (e.g. number of patients exceeding certain limit) or a technical problem in the system (e.g. the touch screen kiosk is about to run out of paper).
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Get Feedback
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“Get a true picture of what people really think of you”
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Complete the picture by giving patients the choice to provide feedback about the levels of service, before they leave – while their experience is still hot. Being an integrated system, feedback is directly linked to the transaction, the employee and the patient. Over time, each patient can be profiled and each staff individual is monitored against levels of satisfaction. As patients are identified, it is possible to make immediate follow up calls for unsatisfied patients. What better way to get a true picture of what people really think of your employees, your healthcare center, and your service delivery? Getting into your patients’ heads could be one of the most valuable contributions that help in uplifting your service levels.
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Simulation and Planning
The system includes a simulation tool that enables you to test different scenarios and the impact of changing variables on a certain desired result. The what-if analysis tool enables you for example to see the impact of adding one or more employees on the average waiting time for patients.
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Benefits
Customer Perspective:
- Decrease actual and perceived waiting times.
- Increase patient satisfaction by providing a better quality of service.
- Provide a better relaxing environment through digital signage.
- Protect patient’s privacy by calling patients through ticket numbers.
Staff Perspective:
- More control on patient queues and flow.
- Better motivation through objective easy to read performance measures.
Management Perspective:
- Reduce cost by increasing efficiency and capacity.
- See the full picture and dig down into the fine details.
- Optimize business processes.
- Educate patients and increase awareness about your services through digital signage.
Download Brochure
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