Dushanbe, Tajikistan – The First Microfinance Bank has taken a significant step forward in transforming its customer experience by implementing an advanced Queue Management system from SEDCO, in collaboration with Modern Banking Technology, its strategic partner in Tajikistan.

SEDCO’s Queuing System, including queuing kiosks, digital signage, and central management, has empowered The First Microfinance Bank  to eliminate queues, reduce waiting times, utilize human resources, and remarkably enhance branch efficiency.

Within the bank’s premises, customers can get informed about their estimated waiting time through the ticket issued from the queueing kiosk. They will also be informed of their turns through the audio announcement system and digital screens. 

Leveraging from central management feature, the bank’s branch managers are able to actively monitor the real-time workflows of both branches and employees. Furthermore, they are able to remotely administer any branch from the central office, ultimately leading to the enhancement of both branch and operational efficiency.

Mahmud Sobirov, Technical Manager at Modern Banking Technology, commented, "We are always committed to providing an exceptional customer journey across the bank’s branches. With SEDCO's Queuing System, we trust that we can achieve that while also improving customer service and reducing the bank’s employee’s workload.”

Commenting on the strategic partnership, Sergey Nadtoka, Business Development Manager at SEDCO, elaborated, "We are excited to collaborate with The First Microfinance Bank as it takes significant steps in adopting the latest branch transformation technologies to provide the best customer experience throughout Tajikistan. We look forward to extending our fruitful collaboration further."

"Over the past two decades, our queue management solution has consistently demonstrated its ability to optimize human resources utilization and operational efficiency in the banking sector. This has resulted in reducing customer waiting times by up to 40%, thereby creating a better work environment for bankers," Nadtoka added.

SEDCO is dedicated to empowering banks and financial organizations worldwide with comprehensive customer experience management solutions that drive efficiency and enhance customer journey, Contact us to learn more!