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CEM solutions for banking - SEDCO

Banks and other financial institutions are facing huge challenges to keep up with the increasing business requirements, while meeting the customers’ demands for an exceptional customer experience. That is why financial institutions are adopting technology to ensure that their customers are happy.


Whether you are a bank, insurance company, or credit union, SEDCO’s comprehensive Customer Experience Management (CEM) solutions enable you to facilitate customer interaction and centrally manage and control your in-branch and out-of-branch services, all in one integrated solution. Our CEM solutions help you deliver a convenient journey to your customers, resulting in increased customer loyalty and retention.


Customer Experience Management for banks - SEDCO

Why CEM from SEDCO?


  • Mutli-channel support: Your customers can access your various financial services whenever and wherever they want via multiple channels, including Mobile App and self service solutions, and they can perform a number of transactions, such as ATM card issuance/renewal, cash/cheque deposit, loan applications, payment services, and appointment reservation.


  • Remote assistance: Customers can get help and validation from a remote service agent through our Virtual Service Machines (VSM).


  • In-depth media analytics: CEM offers a deep analysis for your different social networks (Facebook/Twitter/etc).


  • Advanced Business Intelligence: This powerful tool consolidates and organizes data from all branches in one central location, allowing you to analyze the past, monitor the present, and plan the future. 


Our Comprehensive Customer Experience Management (CEM) for Financial Institutions
Customers can navigate and locate the nearest branch, view a list of financial services, and reserve appointments in the most convenient branch to them.  
Offer personalized and prioritized services to your customers. Identify and focus on customers rather than queue management. 
Customers fill in e-forms via self-service kiosks or tablets (e.g. account opening, update of personal info). Move the workload from employees to customers.
Keep your customers entertained while you promote your other services and offerings to them (e.g. loans, credit and debit cards, insurance types, etc.).
Customers submit their opinions about financial service via omni-channels of feedback (self-service kiosks, feedback panels, mobiles and tablets).
Monitor your customers’ reviews about your service over the social network.
Set targets, monitor performance, generate in-depth reports, and analyze processes in order to put future plans.
Customers can pay bills in cash or cheque, fill electronic applications, scan supporting documents (e.g. ID or passport), and do biometric verifications. 
Get assisted service remotely from a service agent.
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