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11/26/2018
Without any doubt, the abundance of data in any organization is a gold mine.  With the right technological tools, your ever-expanding raw data can be turned into meaningful insights about your business to help you make more accurate and rewarding decisions.   Even the most experienced managers can make wrong decisions if they are provided with false or misleading information. You need to rely on...
10/09/2018
Wondering why visiting public institutions is regarded as daunting? Whenever citizens need to visit any public institution, the first thing that comes to their minds is – “It is going to be a tough day!” People think they have to stand in long queues, waiting for approvals and waste a couple of days to fully complete their transactions. However, this can all be changed by implementing SEDCO's...
09/10/2018
The recent changes in the finance sector add more pressure to the banks on how to eliminate the operational costs while offering the best customer experience. Is it about shutting down the banks’ branches, adopting online banking, or self-service solutions?   Think Smart Digital Branch and Beyond Transforming the banks’ classical branches to digital ones with less operating expenses while...
07/25/2018
Most of businesses, including banks, healthcare, governments, and telecom operators, are changing in unprecedented ways these days. Their branches are becoming smarter, allowing their customers to enjoy a great customer experience through super-efficient service and to do most of their transactions through digital channels.   It is crucial to provide customers with an exceptional omni-channel...
06/04/2018
Do not confuse patient experience with good medical care. It is much more than that. It is the outcome of a number of aspects such as interaction, comfort, flexibility, and convenience in addition to medical treatment.   Since healthcare centers such as hospitals, pharmacies, clinics, and medical labs deal with humans and their emergencies, it is crucial to understand the patients' sentiments...
01/21/2018
Businesses nowadays strive to invest in cost effective sales and service channels. That is why they are turning to self service solutions. Nonetheless, they have some worries about how customers will get used to the new experience.   SEDCO’s Customer Experience Management (CEM) platform takes excellent care of this concern with its Virtual Service Machines (VSM), where people connect directly to...
12/27/2017
Ever wondered why some customers barely spend a couple of minutes at your store without spending a single penny?   It could be an unpleasant customer experience or they are not interested in your brand anymore   Let’s not jump into conclusions. Store atmosphere isn’t only about the design, lights, or catchy furniture.  To provide a truly appealing customer experience you need to go beyond the...
08/30/2016
Keeping your business as green as possible brings tremendous benefits to our Mother Nature by sustaining its precious resources, alongside with generating great advantages to your business, such as reducing operational/marketing costs and enhancing your brand image. What’s best, you can integrate eco-friendly practices to the core of your customer experience, in order to provide a convenient...
02/22/2016
Customer experience is about how customers perceive their interaction with your business each time they come in contact with your brand. It is about how they consciously and subconsciously feel about their experience with each of your various touchpoints as they go through the customer journey. This perception has a great influence in their behavior, driving them to become your loyal customers,...

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