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01/29/2020
As a bank manager, it is your responsibility to ensure your customers receive first-class services that keeps them happy.   Customers may require assistance outside working hours, therefore, online banking has been introduced to make the life easier; but what if customers wanted to get important banking documents beyond your working hours, such as cheque books or account statements?   Here is...
01/14/2020
In banking, timely and accurate decision-making means lower risk, streamlined operations, increased profit, and better customer experiences.    So, how can bank directors and executives make more isnightful decisions in real time? It comes down to business intelligence (BI). Banks that invest in the right BI technology will gain the insights they need to adapt to the marketplace, meet changing...
11/26/2019
Have your customers complained about waiting in long queues? Well, new technologies have evolved to help save time and boost efficiency!   As we look into the world of smart banking, customers expect their experience to be smooth and seamless regardless of the channels they choose. Therefore, it’s time for you to provide a seamless journey to your customers, by selecting the best queue management...
04/14/2019
Global banks are keen to reduce operating costs while offering the best customer experience. Do they have to shut down their branches, adopt online banking, or self-service solutions?   Customer Journey in Banking will Never be ‘Digital’ Only Yes, digitalization has brought an increasing level of great customer experience for banks. It has become easier to customers managing their accounts...
02/05/2019
Digital transformation has changed the customer experience. Customers are interacting with brands in many more ways than they used to. Now they’re using websites, mobile apps, and self-service kiosks to name a few. All these touch points allow customers to pick and choose how they want to carry out their purchases and obtain the services they need.   Giving customers an easy way to share feedback...
11/26/2018
Without any doubt, the abundance of data in any organization is a gold mine.  With the right technological tools, your ever-expanding raw data can be turned into meaningful insights about your business to help you make more accurate and rewarding decisions.   Even the most experienced managers can make wrong decisions if they are provided with false or misleading information. You need to rely on...
10/09/2018
Wondering why visiting public institutions is regarded as daunting? Whenever citizens need to visit any public institution, the first thing that comes to their minds is – “It is going to be a tough day!” People think they have to stand in long queues, waiting for approvals and waste a couple of days to fully complete their transactions. However, this can all be changed by implementing SEDCO's...
09/10/2018
The recent changes in the finance sector add more pressure to the banks on how to eliminate the operational costs while offering the best customer experience. Is it about shutting down the banks’ branches, adopting online banking, or self-service solutions?   Think Smart Digital Branch and Beyond Transforming the banks’ classical branches to digital ones with less operating expenses while...
07/25/2018
Most of businesses, including banks, healthcare, governments, and telecom operators, are changing in unprecedented ways these days. Their branches are becoming smarter, allowing their customers to enjoy a great customer experience through super-efficient service and to do most of their transactions through digital channels.   It is crucial to provide customers with an exceptional omni-channel...

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