BlogsTop Benefits of Self - Service Solutions in Healthcare Centers
In the healthcare industry, there's no room for error. Delivering a superior patient experience should be the paramount objective of any hospital or healthcare service provider to reduce stress and ensure a smooth patient journey.
The formula for delivering an exceptional patient experience is simple: Convenience + Ease-of-Use = Comfort.
The above elements determine how patients will be judging your healthcare services. This is where self-service solutions come into play.
Here are four benefits of implementing self-service kiosks into your healthcare facility:
1. Reduce Patient Frustration
Studies have indicated that over 86% of patients would switch healthcare service providers for better and convenient experiences
The ability for patients to check in on their own can be a benefit to healthcare centers that make use of self-service kiosks. In contrast to waiting in line at the front desk or in the waiting room, this will be a more convenient option.
Patients who have appointments in advance can use the self-service machines to check in, cancel, or reschedule their appointments, update their patient information, and even schedule their next appointment at the conclusion of their current appointment using the machines.
In addition, self-service machines can perform instant checks for insurance approvals, patient eligibility, and payment requirements. This not only ensures that the appropriate amount of social distance is maintained within the healthcare facilities, but it also saves time.
2. Lighter Healthcare Staff Workload
Supporting patients is critical to premium healthcare service, however, that is not always possible, especially when your healthcare center witnesses sudden spikes in patient traffic.
Overwhelmed nurses, receptionists, and support staff will have a nightmare scenario dealing with such spikes, leading to frustrated patients and higher error rates. This is where self-service kiosks jump to the rescue of all stakeholders involved, including your healthcare center staff.
The self-service machines allow patients to complete the check-in and registration process independently, negating the need for staff assistance or for receptionists and nurses to manually register patients.
Additionally, the use of self-service machines allows patients to check in for pharmacy, lab, or radiology appointments and to pay any outstanding balances using cards. Patients can complete all of these services without the need for any staff assistance. This enables your healthcare facility to run its business more efficiently, which in turn improves the experience for both your patients and your staff.
3. Optimize Operational Costs
Reducing costs is one of the biggest benefits of self-service kiosks. Cost optimization is not exclusive to cutting unnecessary expenses. It’s also directly related to your growth strategy – which relies on your ability to deliver superior healthcare services – free of costly errors:
- Costs associated with errors committed by a human operator: Mistakes made while entering information into your system or mistakes made in face-to-face interactions between visitors and front desk staff.
- Lost revenue due to frustrating experiences: Each patient or prospective patient is an opportunity to spread both positive and negative word-of-mouth about your healthcare services. Brand reputation is a high cost to pay.
4. Scale Your Operations Easily
Self-service machines are not only a tool to help enhance patient experiences – they are a strategic asset for forward-thinking healthcare service providers seeking to grow and expand.
Growth in a digital-first world means your healthcare services must be lean and agile, enabling you to always respond faster to changes. In particular, changes in emerging technologies that your patients expect you to have in order to provide them with superior and more convenient healthcare services.
But, how do self-service kiosks help you achieve that?
Easier integration of emerging tech: Adopting new technologies requires you to integrate them with your current IT infrastructure and systems. Self-service kiosks can be integrated with your HIS system easily, making adoption of new technologies critical to health and patient care much easier and cheaper.
Provide Superior Omni-channel Patient Experiences
The highest objective behind any successful business strategy is to achieve positive word of mouth and great customer experience and nothing can support this better than elite services.
From reducing waiting lines to simplified booking capabilities, SEDCO’s comprehensive patient experience management solutions- including self-service machines and flow management system- help you to focus on providing better care for patients instead of long administrative tasks that take away from patient care, everyone wins.
SEDCO’s innovative self-service solutions can reduce patients’ registration and check-in time from 10-20 minutes to less than a minute, while ensuring proper social distancing in the healthcare facilities.
Patients who walk in can obtain a queue ticket from the self-service machines that also function as ticketing kiosks and wait for their turn. SEDCO advanced patient flow management system streamlines the process for both walk-in patients and patients who have already been pre-booked. The system enables patients to move easily between the different facilities in the healthcare center in less time, and with only one ticket.
Incorporated with smart digital signage, SEDCO system allows displaying queue information on the screens to guide patients to the right location of the clinic, the right floor, doctor room, as well as present health tips and update patients about new healthcare services
Powered by interactive dashboards and an advanced reporting system, SEDCO solutions empower healthcare management to centrally monitor each healthcare center, operation, and key performance indicators (KPIs) such as service quality, utilization, and turnaround time. The solution generates strategic reports, which are used to make future decisions in order to provide exceptional healthcare services, while also ensuring better resource allocation and strategic planning in order to improve the facilities' overall efficiency.
SEDCO’s consultants can help you accelerate your digital transformation plans and design the ultimate patient experience for your healthcare center - book a free consultation with our experts to get started today!