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BlogsWe live in a world of instant gratification. Consumers across industries, including finance and banking, want seamless services immediately. Therefore, asking customers to wait 4 to 5 business days to get a personalized activated card is out of question for banks that want to compete in the market and deliver the best possible banking solutions. This is where instant card issuance kiosks come in.
Instant card issuance kiosks are self-service machines that empower customers to issue their banking cards instantly. These smart, next-gen instant card issuance kiosks allow customers to initiate and manage the entire card issuance request from start to end.
The kiosks can be installed in a self-service zone within a smart branch as part of digital branch transformation or any other public area, including airports, shopping malls, and railway stations.
The installation of instant card issuance kiosks presents the ideal opportunity to facilitate the banking cards issuance process for customers and eliminate queues.
Instant card issuance kiosks extend the service hours beyond the regular working hours. The self-service kiosks empower customers to request and issue cards 24/7 while minimizing reliance on banking staff. Apart from card issuance, the multifunction banking kiosk can offer many other services to customers, such as cheque deposit, chequebook printing, card renewal, account statement printing, and more.
Self-service kiosk solutions boost customer onboarding where customers can open a bank account and issue their banking cards in a few minutes. From the consumers’ perspective, receiving ready-to-use personalized cards without waiting to get the service from banking personnel can be the key differentiator, which leads to higher customer acquisition. Apart from improving the customer banking experience, the self-service kiosks also eliminate queues and crowds inside the branch.
The cost-effective self-service kiosks reduce the Total Cost of Ownership (TCO), as they extend the banking hours without expanding staff or branches, and they save in maintenance costs compared to ATM machines. The machines also empower video banking, by allowing customers to run a video call with a remote banker for assistance instead of establishing more branches.
Instant card issuance kiosks expand your banking services and enrich your customer experience. SEDCO is a self-service solution provider that focuses on transforming banks to smart digital branches.
Powered with BI tool and advanced dashboards, SEDCO’s system tracks real-time workloads and sales results to give the bank’s management the flexibility to shift machines and resources as required in a fact-based manner. Moreover, the system generates reports to help your bank gain deep insights about services, workload, resources, availability, and usage.
SEDCOs self-service banking kiosks are carefully engineered to allow for integration with other systems, such as an advanced queue management system that enables intelligent routing. For example if customers wish to print bank account statement, the system will direct them the self-service machine instead of teller counter. As opposed to fragmented solutions, the unified solution ensures a smooth customer journey.
Get in touch with us to learn more about SEDCO’s safe, secure, and flexible card issuance kiosk models.
