As part of its commitment to excellence, SEAAL was looking for an innovative system to modernize its services in order to deliver better services to customers, while enhancing the employees’ performance, and providing the tools for better performance management and operational excellence.
One of the major challenges facing SEAAL was the tiresome queuing process, where customers had to stand up and wait in physical queues. The totally manual service delivery created even more stress in the offices and put more load on its staff. Customers had to wait for undefined times to be served, which was frustrating.
Another challenge was the need for an efficient way to monitor and enhance the performance of branches and employees in real-time.
That is why SEAAL made the decision to adopt SEDCO’s CVM solution to enhance the service quality while eliminating the workload for its staff.