Jordan Islamic Bank has a big network of ATM machines that offers services to customers 24/7. But as the ATMs handle cash transactions only, the next level of automation would be to automate non-cash transactions. A typical ATM machine cannot provide many non-cash transactions such as opening a new account or printing cards.
Although high-end ATMs and ITMs can provide such services, these machines are a heavy investment, as their cost of ownership is high, the development of services requires special knowledge in ATM switch programming, and the maintenance of these machines incurs high running costs including spare parts, repair, and change requests for adding or changing services. As the machines provide cash services, they have all the complications of cash management including security, risk, cash in transit, and insurance.
In line with its vision and digitization strategy, Jordan Islamic Bank adopted the latest digital branch transformation technologies that can automate non-cash transactions at a fraction of the cost and extend the services 24/7 without the complications of cash management, aiming to provide convenient service channels with 24hr availability to customers.