KFMMC used a completely manual process to manage their patients' visit. Patients would check for an appointment at the reception desk, then head to the nursery station for a quick checkup and wait for their turn, until the nurse calls the patient forward by name to go the doctor’s clinic.
Another challenge was to track the patients' files. In a manually handled process, an employee has to search through piles of files in the filing department in order to find out whether the patient has a file or not and to locate the file, which is wasteful to the employee's time and effort.
KFMMC also had no proper method to manage the male and female sections separately. All these problems and challenges made KFMMC look for a solution that will help them to create a convenient patient journey with smooth patient and minimal service time, while reducing the workload on the KFMMC's staff and optimizing the hospital’s overall performance.