As a part of its continuous efforts to provide best customer service and optimize its operations, KAHRAMAA was looking for an advanced solution that delivers an exceptional customer experience, with the ability to measure and optimize business performance.
With the rapid expansion of its customer base, it became difficult to manage the customer journey in the branches. On the other hand, it was difficult to evaluate the performance of branches and employees. It was not possible to measure the time needed for an employee to perform a certain service, measure the waiting time of customers, or see how KPI’s develop over time.
Therefore, KAHRAMAA made the decision to invest in an intelligent system that can provide better tools to measure, plan, and manage the operation of its branches while transforming the customer experience.