With the aim of creating a better and safer customer journey amid covid-19 pandemic, Abu Dhabi Islamic Bank (ADIB) has adopted SEDCO virtual queuing solutions to empower customers to book their visits in advance to avoid a crowded waiting room while controlling the number of customers served per counter in the branch to reduce human interaction.
The virtual queuing system includes a mobile booking app and SMS notifications, empowering ADIB customers to book appointments in advance and receive an electronic queue ticket without the need to go to the bank and wait in a crowded room. The system sends customers an SMS reminder about their turn to head to the branch on time. Customers can wait in a safer location until their turn approaches, reducing their exposure to any health risks and maintaining social distancing.
SEDCO has a long-standing relationship with ADIB and has assisted the bank in introducing digital branch transformation solutions that allow it to deliver more value to its customers and streamline bank operations.
The integration of an advanced virtual queuing solution marks another milestone for ADIB and SEDCO and is an essential move to counter the challenges associated with serving customers while ensuring their safety during the pandemic.
Hussein Morsy, Business Development Manager at SEDCO, stated “ADIB has always been driven to adopt advanced digital solutions. The use of a mobile appointment booking system will play a pivotal role in helping the bank to navigate the new normal queuing and ensure the safety of their staff and customers”.
Morsy added “SEDCO’ virtual queuing solutions were designed to comply with COVID-19, even before the pandemic. The intelligent technology is capable of delivering long-term value to our clients and we are pleased to be collaborating with ADIB over the same.”