Al Rajhi Bank continues its long cooperation with SEDCO to adhere to great customer experience

 

Al Rajhi Bank continues its long-term collaboration with SEDCO towards providing a great customer experience, through implementing queue management solutions in more than 1019 branches across the Kingdom of Saudi Arabia.  

SEDCO queue management system includes an advanced customer identification feature that gives customers the flexibility to use for identification either a Saudi ID number, Saudi ID card account number, ATM card, CIC, or residency ID number.  

The acquired queuing system is empowered with an advanced business intelligence tool that compiles and analyzes customer data, as the central management feature allows Al Rajhi branch managers to monitor the service counters in each branch through real-time dashboards and monitoring maps. Therefore, they are able to generate insightful reports and detailed analyses of branch performance, in order to implement corrective measures towards improving their service and the customer journey.

All branches’ digital screens are integrated with the queuing system, enabling the bank to display queuing information and targeted ads about the latest banking services to boost sales and revenue, in addition to audio announcements to call the next customer.

Nidal Abu Markhieh, Country Manager at SEDCO in KSA, commented on the solid partnership, “We are highly proud to collaborate with Al Rajhi bank as it takes more vital steps in adopting the latest branch transformation technologies to provide the best customer experience across the kingdom, and we look forward to extending our fruitful collaboration further.“

“Over the recent years, our queue management solution has proven to reduce customer waiting time up to 40%, while creating a better work environment for bankers, and increasing bank branches productivity,” Abu Markhieh added.

Al Rajhi Bank is a Saudi Arabian bank and the world's largest Islamic bank by capital based on recent data. The bank is a major investor in Saudi Arabia's business and is one of the largest joint-stock companies in the Kingdom.

For more information on how SEDCO Queue Management solution can enhance your customer experience and increase productivity for your bank, contact us now.