The biggest telecommunication company in Malta, GO-Malta, collaborated with SEDCO to introduce 24/7 self-service experience to its customers by installing self-service kiosks from SEDCO, taking a step towards digital branch transformation.
The self-service kiosks provide top-up and bill payment services for GO-Malta customers beyond working hours. Installed in smart self-service zones, they offer easy access to Go-Malta services for local customers and tourists.
Mohammad Adi, Regional Sales Manager at SEDCO, commented, “We are very proud to collaborate with Go-Malta and to play a vital part in this step towards their digital branch transformation.”
“The payment kiosks helped the company reduce operating expenses, costs per transaction, and better utilize human resources. They also reduce the waiting time, offer alternative payment methods, and guarantee 24/7 services, providing the customer with ultimate convenience,” he added.
The multifunction self-service machines are upgradeable in case GO-Malta decided to offer other telco services to its customers in the future, such as cash-in, cash-out, mobile money transfer, e-wallet subscription, voucher top-up and bills request.
The self-service machines can be configured and managed remotely to ensure they are running properly at all times, and the kiosk software can be upgraded remotely- without the need to deploy a team for onsite services. This can help streamline the kiosk management process and make it more cost-efficient.
SEDCO solution is powered with Business Intelligence, offering valuable insights through reports including kiosk visits reports, transactions reports, inventory reports, product dispensing reports, and transactions errors reports.
SEDCO has a vast knowledge and experience in transforming telecom branches to smarter ones, and uses best practices in implementing self-service solutions for the telecom industry.