In line with its digital transformation strategy, Jordan Islamic Bank (JIB) – a leading bank in Jordan –has recently launched its first digital branch in cooperation with SEDCO, by using self-service solutions to transform its branches to smarter ones and provide a convenient customer experience 24/7.
The self-service kiosks ensure the availability of JIB banking services around the clock. They offer 24hr onboarding experience, where people can open a new account and instantly issue bank cards. Moreover, customers can deposit cheques directly through the self-service kiosks and perform other banking operations, such as: requesting chequebooks, transferring money, receiving finance information, updating account info, and opening an additional account.
The ultimate goal is to offload JIB staff to improve efficiency while empowering customers, as the machines can expand hours and services without expanding the staff through the virtual assistance feature, where customers can reach service agents via video call 24/7.
The multifunction self-service machines enable customer validation through national ID cards, passports, and biometric verification, which authenticates the process aiming towards secured transactions and convenient customer journey.
The system is empowered with advanced business intelligence, live dashboards, and maps to monitor the status of each machine and get deep insights into the performance of the machines to ensure better quality services.
Talking about the latest integrations, CEO / General Manager of Jordan Islamic Bank, Dr. Hussein Sad, stated, “This step reflects the bank’s strategy and future vision in adopting digital transformation and providing a convenient channel to our clients to get the latest banking services to meet their needs at all times, easily, quickly, and safely.
From his side, CEO of SEDCO, Majdi Shawish commented, “We are proud to expand our long-standing relationship with JIB, who always takes the initiative towards branch transformation. The self-service machines provide exceptional customer experience by extending the banking complex transactions beyond JIB working hours; it is a strategic step towards transforming branches to smaller, leaner, and smarter ones.”
“We are glad to play a pivotal role in redefining the Jordanian fintech industry. We strive to provide enhanced and convenient alternatives to banks and customers alike,” he added.
SEDCO successfully revolutionized over 100 JIB branches across the kingdom with digital branch transformation solutions, including queue management systems and self-service solutions. The solution includes CEM mobile app, queuing system, digital signage, central management, and self-service machines.