Improving the Customer Experience at the Bank of Jordan

By offering more services and opening new branches, Bank of Jordan keeps attracting more and more customers. In order to improve the customer experience and identify the most profitable clients, the bank decided to invest in Customer Experience Management from SEDCO.

The Customer Experience system installed includes automated queue management, digital signage and business intelligence; central management of data collected by the system.

As a result, Customer Experience Management has completely transformed the customer experience. In addition, it didn’t take long for the management and staff to start reaping the benefits. The business intelligence function makes it easy to monitor the branches in remote locations.