With the number of COVID-19 cases continuing to climb around the globe, it has become essential for government institutions to reconsider their customer service models and ensure the safety of citizens. Continuing to rely on crowded waiting areas and long queues with no social distancing will only intensify the spread of the pandemic and prevent government institutions from safely serving citizens.
Digital transformation resolves this. Post COVID-19, organizations from all around the world are adopting digital solutions at an accelerated rate to ensure business continuity and customer safety. As per a recent report, global spending on digital transformation solutions is expected to increase by 10.4% in 2020. In particular, public sector organizations are expected to increase investment in digital transformation technologies to 18.1%.
Read on to see how government institutions can take advantage of digital branch transformation solutions to create safer citizen experiences.
If you are worried about managing branch capacity and serving citizens in a safe manner, then virtual queuing solutions provide a simple yet efficient answer to your concerns, as they carry multiple features designed to help government institutions align their operations with COVID-19 social distancing directives.
Citizens can use a virtual queuing system to:
A virtual queue management system allows you to opt for digital transformation and create safer citizen experiences. Some of the chief benefits of integrating this system include:
Introducing a virtual queuing system provides an easy solution for government institutions to control branch capacity and avoid crowded waiting rooms. As mentioned earlier, citizens can book an appointment using a mobile application and receive an e-ticket. You can control the number of appointment slots available. The process is further supplemented through SMS notifications that notify citizens to enter the branch when their turn arrives.
You can create a safer working environment for your staff by automating the appointment booking process and reducing human interaction.
With only a limited number of people present within branch premises at a time, your staff can serve citizens more efficiently without worrying about inadequate social distancing.
Enabling digital transformation through virtual queuing allows government institutions to remain committed to the health and safety directives and prevent the spread of COVID-19 in the community.
You get to set an example for other government institutions struggling with similar challenges and create safer citizen experiences in an innovative and non-invasive manner.
Citizens can give their feedback safely via the mobile app. This enables government institutions to collect detailed insights about their service quality, improve customer experiences, and deliver more value by matching customer expectations.
SEDCO offers complete digital branch transformation solutions that empower government institutions to serve citizens safely and securely. Our virtual queuing system is an advanced queue management solution that is easy to implement and integrate within your organizational framework. We are currently collaborating with a big number of clients in banking, healthcare, telecommunication, and other industries around the globe.
Whether your organization already has a mobile application or not, SEDCO can help you achieve the digital transformation you desire.
Get in touch with us today to learn more about our digital transformation solutions designed to assist organizations and help them cope with the ongoing pandemic.