What is Virtual Appointment via FastServ® Mobile?
FastServ® Mobile is SEDCO’s innovative virtual queuing app, designed to help businesses serve their customers remotely. It enables customers to complete the entire journey—from booking appointments to connecting face-to-face with your representatives—virtually. Meanwhile, businesses can benefit from live monitoring tools to track performance, manage virtual queues, and ensure smooth, high-quality service delivery.
Simplify customer journey with FastServ® Mobile
SEDCO advanced virtual queue solution makes it easier than ever to deliver smooth, personalized experiences
Virtual Branch Transformation with FastServ® Meet
FastServ® Meet, SEDCO’s virtual meeting solution via video call, can be offered in two flexible business models:
FastServ® Mobile Application
Businesses can integrate with our mobile app to benefit from the FastServ Meet module, allowing their customers to download the app, book virtual appointments, and access services directly through the app.
FastServ® Meet SDK
The business can embed the FastServ Meet SDK into its mobile application to provide customers with virtual appointment booking and video call services.
Bring Your Branch Online with FastServ® Meet
Virtual Waiting Room
FastServ® Meet provides a virtual waiting room that replicates the experience of a physical waiting area. Once customers check in, whether through a pre-booked appointment or as walk-ins, they can wait virtually, view queue details, see their expected waiting time
Engaging Ads & Content During Waiting
While customers are in the virtual waiting room, businesses can display targeted content, including ads, educational material, promotions, or new service announcements. This keeps customers engaged during their wait and enhances their overall experience
Benefits for Business
Less Load on Physical Branches
Resource Utilization & Increasing Efficiency
Cut Operational Costs
Live Monitoring & Insights
Unified Visit Management System
Expand Service Availability & Reach
Serve Your AI-Savvy Customers
Benefits for Customers
Minimize Unnecessary Visits
Convenient Option for Travelers
Mobility-Friendly Service
Tailored for Modern Users' Habits
Build Customer Loyalty
Better Customer Experience
Advanced Monitoring Dashboards
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