Interactive Self-Service Machines

24/7 self-service solutions with a human touch, without direct human contact

Interact remotely with your customers, whenever they need. Without increasing workload on your branch or exposing your customers to any health hazards during COVID-19 pandemic and beyond.

Achieve digital transformation with a staff-less branch. It’s possible with SEDCO’s Interactive Machines "CONSULTA^®^".

Get Started with Interactive Kiosks

Customers love self-services, but still value face-to-face
AI-powered solutions by SEDCO enable you to automate your branch. But achieving face-to-face is still a crucial part of customer service.

49%

Of customers feel more confident when speaking face-to-face with an employee

75%

Of customers think it takes too long to reach a service agent

73%

Of customers stay with a brand due to friendly contact with real employees

47%

Of customers believe they receive more value through human interaction

Ongoing Customer service, at reduced operating costs.

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The cost-effective customer-service solution, in-branch and beyond

With SEDCO’s CONSULTA^® kiosks, you can empower your customers to get services by themselves at all times. However, if they require assistance or request for more complex transactions, an agent is available via live video chatting whenever needed.

Your employees can work from a central location and serve several virtual branches at once.

Launch virtual counters operated by remote agents to transform to a smart digital branch.
Optimized utilization of your human resources.
Cut down your operational costs.
The most cost-effective solution to provide face-to-face services beyond your branches.

Find out how interactive self-service machines can benefit your brand

A smart digital branch to grow your business and provide convenient customer journey

A smart digital branch to grow your business and provide a safe and convenient customer journey

Your customers access your services at all times, at their convenience. Your brand gains a new branch without the overhead.

With SEDCO’s Interactive Kiosks, everybody wins!

Convenient access to services with the ability to have a human interaction so your customers feel valued.
The machine be installed outside the branches to extend business hours and attract new customers.
No more queues for your customers and employees.
Comfortable seating for customers requiring lengthy services.
Convenient for the elderly, pregnant women, and disabled people.

A smart digital branch and beyond

Interactive Banking Kiosk

Open new bank accounts
Apply for loans
Renew ATM cards
Print checque leaves/ checque books
Deposit checques
Transfer funds
Video chatting with virtual tellers 24/7

Interactive Telecom Kiosk

SIM cards purchasing / dispensing
Bill payment
Top up
Account management
Mobile money
Live chat with a remote agent 24/7

Control your interactive kiosks from a central location in real-time

Transform to smart branches that are easy to manage and control with SEDCO’s advanced central management system:

Single integration point for all kiosks.
Manage, track, and optimize services.
Monitor your remote experts to enhance their productivity.
Alert notifications to guarantee availability of service.
Make insightful decisions based on service demands, revenue, and customer feedback.