Virtual Service Machines

A Self Service Solution with Video Call Capabilities
Virtual Service Machines

24/7 self-service solutions with a human touch, without direct human contact

Interact remotely with your customers, whenever they need. Without increasing workload on your branch or exposing your customers to any health hazards during COVID-19 pandemic and beyond.

Achieve digital transformation with a staff-less branch. It’s possible with SEDCO’s Virtual Service Machines.

Customers love self-services, but still value face-to-face
AI-powered solutions by SEDCO enable you to automate your branch. But achieving face-to-face is still a crucial part of customer service.
49%
Of customers feel more confident when speaking face-to-face with an employee
75%
Of customers think it takes too long to reach a service agent
73%
Of customers stay with a brand due to friendly contact with real employees
47%
Of customers believe they receive more value through human interaction
Ongoing Customer service, at reduced operating costs.
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The cost-effective customer-service solution, in-branch and beyond

The cost-effective customer-service solution, in-branch and beyond

With SEDCO’s Virtual Service Machine, you can empower your customers to get services by themselves at all times. However, if they require assistance or request for more complex transactions, an agent is available via live video chatting whenever needed. 

Your employees can work from a central location and serve several virtual branches at once.

  • Launch virtual counters operated by remote agents to transform to a smart digital branch.

  • Optimized utilization of your human resources.

  • Cut down your operational costs.

  • The most cost-effective solution to provide face-to-face services beyond your branches.

 

Find out how VSM can benefit your brand
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A smart digital branch to grow your business and provide convenient customer journey

A smart digital branch to grow your business and provide a safe and convenient customer journey

Your customers access your services at all times, at their convenience. Your brand gains a new branch without the overhead.

With SEDCO’s Interactive Kiosks, everybody wins!

  • Convenient access to services with the ability to have a human interaction so your customers feel valued.

  • The machine be installed outside the branches to extend business hours and attract new customers.

  • No more queues for your customers and employees.

  • Comfortable seating for customers requiring lengthy services.
  • Convenient for the elderly, pregnant women, and disabled people.

A smart digital branch and beyond

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Video Teller Machine
Video Teller Machine

Video Teller Machine

  • Open new bank accounts
  • Apply for loans
  • Renew ATM cards
  • Print checque leaves/ checque books
  • Deposit checques
  • Transfer funds
  • Video chatting with virtual tellers 24/7
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Interactive Telecom Kiosk
Interactive Telecom Kiosk

Interactive Telecom Kiosk

  • SIM cards purchasing / dispensing
  • Bill payment
  • Top up
  • Account management
  • Mobile money
  • Live chat with a remote agent 24/7

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Control your interactive kiosks from a central location in real-time

Transform to smart branches that are easy to manage and control with SEDCO’s advanced central management system:

  • Single integration point for all kiosks.

  • Manage, track, and optimize services.

  • Monitor your remote experts to enhance their productivity.

  • Alert notifications to guarantee availability of service.
  • Make insightful decisions based on service demands, revenue, and customer feedback.

Main benefits of Interactive Kiosks

Availability of video assistance 24/7
Availability of video assistance 24/7
Safe, secure, and cost-effective transactions
Safe, secure, and cost-effective transactions
Facilitate complex transactions beyond the working hours
Facilitate complex transactions beyond the working hours
Easy development and deployment of services.
Easy development and deployment of services.
Customizable to suit specific requirements
Customizable to suit specific requirements
Reduce employee and overhead cost
Reduce employee and overhead cost
Convenient customer journey
Convenient customer journey

Other Products and solutions

Complete the cycle to transform to a smart digital business. Learn more about:

Start your digital transformation today with SEDCO’s Virtual Service Machine

A face-to-face interaction will ensure a convenient customer journey anytime, anywhere. 

Get started with your own smart personalized technology today.

Schedule your free consultation call