AI Assistance with Seamless Human Augmentation
English
SEDCO AI Assistant is a conversational AI engagement layer that understands user intent, guides users through services, and triggers actions across enterprise systems—while ensuring a seamless handoff to live human support whenever required.
Designed for banks, government entities, and telecom operators, the AI Assistant integrates with existing systems and workflows, supports secure authentication options (where applicable), and can be deployed across multiple channels while being centrally managed and scaled.
Learns your business services, workflows, departments, and policies.
Omni-Channel Engine 
Integration APIs 
Multilingual & Local Dialect Support
Configurable Knowledge Base 
Centralized Conversation History 
Workflow Automation & Routing 
Voice & Chat Interaction 
Analytics & Reporting 
Welcomes visitors, identifies service needs, routes to counters or self-service, and can schedule appointments.
24/7 guidance, service steps, status checks, and quick escalation to support.
Collects symptoms + profile, builds a structured patient summary, and escalates to a clinician via FastServ Meet.
Reduced workload on staff and call centers
Faster service completion and fewer drop-offs
Higher customer satisfaction
Consistent service quality across channels
Lower operating costs through automation
Better visibility through centralized interactions
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