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SEDCO’s Customer Feedback System is a fully in-house solution, seamlessly integrated with the queue management system, virtual queuing, and self-service kiosks. It also supports integration with third-party platforms, including customer backend systems.
The feedback software offers a centralized, systematic approach to collecting and analyzing customer opinions, helping evaluate branch performance and monitor service quality.
Measure customer satisfaction for virtual and physical visits with short surveys and questionnaires
Use the right customer feedback device, whether that’s a tablet, kiosk, counter unit, or digital link.
Place a customer feedback tablet at any service point to capture ratings instantly.
Send survey links by SMS or QR code so customers can respond remotely after their visit.
A customer feedback kiosk gathers ratings and comments the moment service is completed, right in the branch.
Compact customer feedback hardware at each counter captures instant ratings for real-time, staff-level insights.
SEDCO’s Feedback System is fully integrated with Business Intelligence (BI) tools, enabling deep, segment-based analysis by gender, age group, visit period, service timing, and branch location. After collecting feedback, the customer feedback software automatically processes the data and generates dynamic CSAT, NPS, and complaints reports, helping businesses make strategic decisions and continuously enhance the customer experience.
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