What is Virtual Queuing via FastServ® Mobile?

Virtual queuing is designed to help businesses serve their customers remotely, allowing them to complete the entire journey—from booking appointments to connecting face-to-face with representatives—virtually.

FastServ® Mobile is SEDCO’s innovative virtual queueing app that enables customers to join a queue remotely. At the same time, businesses can benefit from live monitoring tools to track performance, manage virtual queues, and ensure smooth, high-quality service delivery.

Simplify customer journey with FastServ® Mobile

SEDCO advanced virtual queue solution makes it easier than ever to deliver smooth, personalized experiences

Virtual Branch Transformation with FastServ® Meet

FastServ® Meet, SEDCO’s virtual meeting solution via video call, can be offered in two flexible business models:

FastServ® Mobile Application

Businesses can integrate with our mobile app to benefit from the FastServ Meet module, allowing their customers to download the app, book virtual appointments, and access services directly through the app.

FastServ® Meet SDK

The business can embed the FastServ Meet SDK into its mobile application to provide customers with virtual appointment booking and video call services.

Bring Your Branch Online with FastServ® Meet

Virtual Waiting Room

FastServ® Meet provides a virtual waiting room that replicates the experience of a physical waiting area. Once customers check in, whether through a pre-booked appointment or as walk-ins, they can wait virtually, view queue details, see their expected waiting time

Engaging Ads & Content During Waiting

While customers are in the virtual waiting room, businesses can display targeted content, including ads, educational material, promotions, or new service announcements. This keeps customers engaged during their wait and enhances their overall experience