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Queue Management

Queue Management

 

Our Queue Management solution transforms your branches to smart ones, by managing your branches centrally from the head office.

 

The system identifies your customers as people with profiles and names even before they start their journey. The advanced branch manager software gives you full insight about your customers, their needs and trends, allowing you to deliver a personalized and convenient customer journey.

 

  • Enable customers to enter a queue by taking a ticket via different channels (ticketing Kiosk, mobile app and online appointment).
  • Call customers forward to the service using various notification methods (SMS, audio announcement, counter displays, and digital screens).
  • Easy to integrate with different business platforms.
  • Predictive customer journey mapping to provide deep insights via reports and dashboard.

 

 

 

 

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SEDCO's Queue Management offers your customers:​

 

 

  • Personalized services.
  • Prioritized services based on customers’ segments (e.g. VIP).
  • Reduced waiting and service times.
  • Informing customers with relevant content based on their needs.
  • Prioritized services based on customers’ segments (e.g. VIP).
  • Reduced waiting and service times.
  • Informing customers with relevant content based on their needs.

 

 

 

 

 

SEDCO's Queue Management system includes various kiosk models to choose from depending on your needs such as anti-bacterial touchscreen kiosk for healthcare and public sectors, and small kiosks for small branches with limited space.

 

 

 

What can Queue Management do for your business?​

 

  • Monitor and control the customers' flow to increase productivity and decrease operational costs.
  • Increase customers' satisfaction and loyalty.
  • Maximize revenues through cross selling and targeted advertising.
  • Central monitoring and control of your branches.

 

 

 

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