Home » CEM Products » Self Service Solutions »

Virtual Service Machines

Virtual Service Machines


Our Virtual Service Machine is an interactive kiosk where customers perform different services by themselves (such as bill payment, card dispensing, cheque printing, form applications), with the ability to get a real human interaction whenever needed, all in one integrated solution.


It gives your customers the choice to ask for the help and guidance of one of your employees remotely through live video chatting, leading to a personalized and exceptional experience.



SEDCO's Virtual Service Machines offer your customers:

  • Less queuing by having virtual counters.
  • Getting assistance from a remote agent 24/7.
  • Facilitating complex transactions beyond the working hours.
  • Convenient access to services with more privacy.















Virtual Service Machines’ components are customizable per industry and depending on the services that will be provided.



What can Virtual Service Machines do for your business?

  • Run virtual counters operated by remote agents.
  • Extend services beyond branches and working hours.
  • Optimize utilization of your resources.



  • Reduce branch traffic.
  • Cost effective service channel, in-branch and beyond. 




+962 6 5533832