As a leading telecom company that is committed to delivering exceptional customer experiences, UPC Romania partnered with SEDCO to enhance their customer journey by upgrading 44 branches with Queue Management Solution.

The queuing system from SEDCO includes ticketing kiosks, enabling walk-in customers to print a queue ticket and join a virtual queue. This eliminated overcrowding in UPC branches and gave customers the comfort of being seated until they are called forward to receive the service.

The digital signage system integrated in the queuing solution kept customers engaged and informed with the queue info, while also serving as a great promotional tool, empowering UPC to display targeted ads and promotions on the screens, which resulted in increased profit. The digital signage system is cost-effective, as it cuts the cost of printed material and replaces it with digital ads.   

The Central Management feature in the system offered UPC management full control of the branches’ operations from the head office. The system includes real-time business monitoring dashboards and reports about the average waiting/ service time, number of waiting customers, overall performance and many other reports, empowering UPC management to monitor branch and employee performance, gain full insight about operations, and enhance productivity, thus increasing customer satisfaction.

Sergey Nadtoka, SEDCO’s Business Development Manager at CIS region commented, “UPC Romania sets a great example of a telecom company that is dedicated to service excellence. We trust that our queue management system can efficiently enhance the customer service, increase operational efficiency, and optimize performance.”

Contact us today to give your customers the experience they deserve with SEDCO Queue Management system.