Global banks are keen to reduce operating costs while offering the best customer experience. Do they have to shut down their branches, adopt online banking, or self-service solutions?

Customer Journey in Banking will Never be ‘Digital’ Only

Yes, digitalization has brought an increased level of great customer experience for banks. It has become easier to customers managing their accounts anytime anywhere. However, when it comes to complex transactions and issuing physical documents, cards, or cheques, the physical journey counts here; banks can’t just close their physical branches.

What about Transforming to Smart Digital Branch?

Before moving towards the digital branch, banks should have first streamlined their customer journey before, during and after every visit, SEDCO queue management system can help to achieve this in 5 steps:

Step1: Virtual queuing: Pre-scheduled appointments for a great experience

Empower your customers to book appointments before stepping into your branch to save their time. SEDCO system is easy to integrate with your backend systems; your customers can enter a virtual queue and get a ticket from:

• Mobile queuing app
• Online appointment via your website
• Self-service ticketing kiosk

Step2: Seamlessly Integrate Walk-ins and Booked Clients

Customers without appointments can enter the queue through the ticketing kiosk once they reach the branch. SEDCO take-a-ticket system can:

• Streamline between walk-ins and appointments.
• Give priority to certain customers based on their segments (e.g. VIP).

Step3: Display the right content to the right customers at the right time

Engage customers while they wait to be served, with SEDCO digital screens:

• Upsell your products/services with targeted ads.
• Inform customers about their turn by displaying queue info.

Step4: Personalize your customer journey

With SEDCO queue system, all your customer data and transaction history appear on your teller screen to:

• Warmly welcome your customers as people with names rather than numbers.
• Gain full insight about customers, their needs, and trends.
• Cross-sell other products based on the customers’ profile and history.

Step 5: Control your branches from a central location in real-time

SEDCO’s advanced central management system simplifies the control of all your branches and devices:

• Monitor and update the digital signage content remotely from the head office.
• Take immediate action in case of urgent queuing or customers’ concerns.
• Instant notifications and access to data in case of any crucial complications.
• Gain full insight about each branch, service, and employee performance.
• Reduce your administrative costs and ensure the best resource utilization.

Transform to the smart digital bank to cut down on branch cost and size, while extending your service 24/7

While Automated Teller Machines (ATM) has been a standard banking tool for decades, new trends in digital banking are now available. Your customers can make non-cash transactions anytime with SEDCO self-service machines.

Interactive Banking Machine is The Future!

SEDCO's interactive banking machine "CONSULTA^®" is a huge step towards a smart, digital branch: Run your virtual counters to empower customers to start a video call with your remote tellers while having convenient access to your multiple services 24/7:

• Open new bank accounts
• Apply for a loan
• Issue and print cards instantly
• Easily deposit cheques
• Instantly print cheques/ checkbooks
• Safely transfer funds
• Inquire about account balance
• Print out account statements
• Make requests about the account
• Consultancy with a remote teller (video banking) 

Why SEDCO’s Interactive Banking Machine? 

• Availability of banking services with video assistance 24/7.
• Facilitate complex transactions beyond working hours.
• Safe, secure, and cost-effective transactions.
• Easy to integrate with back-end systems.
• The flexibility of deployment and usage.
• Downsize branches and HR optimization.
• Reduce employee and overhead costs.