Global banks are keen to reduce operating costs while offering the best customer experience. Do they have to shut down their branches, adopt online banking, or self-service solutions?
Customer Journey in Banking will Never be ‘Digital’ Only
Yes, digitalization has brought an increased level of great customer experience for banks. It has become easier to customers managing their accounts anytime anywhere. However, when it comes to complex transactions and issuing physical documents, cards, or cheques, the physical journey counts here; banks can’t just close their physical branches.
What about Transforming to Smart Digital Branch?
Before moving towards the digital branch, banks should have first streamlined their customer journey before, during and after every visit, SEDCO queue management system can help to achieve this in 5 steps:
Step1: Virtual queuing: Pre-scheduled appointments for a great experience
Empower your customers to book appointments before stepping into your branch to save their time. SEDCO system is easy to integrate with your backend systems; your customers can enter a virtual queue and get a ticket from:
Step2: Seamlessly Integrate Walk-ins and Booked Clients
Customers without appointments can enter the queue through the ticketing kiosk once they reach the branch. SEDCO take-a-ticket system can:
Step3: Display the right content to the right customers at the right time
Engage customers while they wait to be served, with SEDCO digital screens:
Step4: Personalize your customer journey
With SEDCO queue system, all your customer data and transaction history appear on your teller screen to:
Step 5: Control your branches from a central location in real-time
SEDCO’s advanced central management system simplifies the control of all your branches and devices:
Transform to the smart digital bank to cut down on branch cost and size, while extending your service 24/7
While Automated Teller Machines (ATM) has been a standard banking tool for decades, new trends in digital banking are now available. Your customers can make non-cash transactions anytime with SEDCO self-service machines.
Interactive Banking Machine is The Future!
SEDCO's interactive banking machine "CONSULTA®" is a huge step towards a smart, digital branch: Run your virtual counters to empower customers to start a video call with your remote tellers while having convenient access to your multiple services 24/7:
Why SEDCO’s Interactive Banking Machine?