Finance

24/7 Smart Digital Branch, The Future of Banking

It’s all about balance between your technology and human reps!

With SEDCO’s digital branch transformation solutions including smart queuing system and self-service machines, you can utilize your banking branch space and divide it into:

1. A classical branch zone open 8x5 (normal working hours).
2. A complete self-service zone open 24x7.

Once your customers walk into your smart digital branch, they can be guided to a service representative, a virtual service machine with a video agent, an ATM, or a self-service machine.

With this channel flexibility, you can reduce your branch size and overhead - while simultaneously reducing queuing time for all customers in your branch.

Display the right content to the right customers at the right time

Engage customers while they wait to be served, with SEDCO digital screens:

• Upsell your products/services with targeted ads.
• Inform customers about their turn by displaying queue info, or the system can send SMS messages to remind them about their turns.
• Manage, schedule, and update content on the screens easily from your head office

 Personalize your customer journey

With SEDCO queue system, all your customer data and transaction history appear on your teller screen to:

• Warmly welcome your customers as people with names rather than numbers.
• Gain full insight about customers, their needs, and trends.
• Cross-sell other products based on the customers’ profile and history.

Keep improving the customer journey with Customer Feedback. Gain new insight into your customers’ needs and desires with Omni-channel Customer Feedback system via CEM mobile, self-service kiosk, and feedback device on your service counter.