Queue management systems help banks optimize customer flow, minimize wait times, and deliver a seamless experience—both in-branch and online.
SEDCO is a leading provider of advanced customer visit management solutions that help banks optimize every step of the customer journey—whether at a smart branch, through queue system and self-service solutions, or fully online via virtual bank branches on our FastServ® Mobile.
Organize queues, reduce wait times, optimize staff performance, and gain real-time insights with a customer prioritization engine, AI reports, and a centralized dashboard
Empower customers to access banking services 24/7, including customer onboarding, self-registration, card issuance, payments, account updates, & various service requests
SEDCO’s self-service kiosks feature in-house hardware & software, with functions tailored to your needs
Checkbook Issuance
Single Check Leaf Issuance
KYC Processing
Customer Identification and Verification
Video Meetings with Banking Tellers
Empower your customers to manage their visits easily without the need to physically wait at the branch. Through the app, customers can book a ticket for in-person/virtual appointments, join a queue remotely, & check in via the mobile app for a virtual or in-branch visit.
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Enable your customers to connect with bank agents through secure video meetings, without the need to visit a physical branch. They can join a virtual queue, enter a virtual waiting room, share documents, and access banking services seamlessly from anywhere.
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Reduce Cost per Transaction
Lower Operational Expenses
Optimize Resource Utilization
Boost Revenue & Expand Market Share
Unified System for Digital & Virtual Services
Increase Customer Loyalty
Shorter Wait Times
Reduced Travel Time
24/7 Access to Services
Ideal for Travelers
Convenient & Seamless Experience
Faster & Smoother Visits
Power your solutions with live dashboards, real-time reports, & analytics
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Display dynamic, targeted content based on customer profiles to enhance engagement
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Collect and analyze customer opinions across branches and digital channels
View DetailsPower your solutions with live dashboards, real-time reports, & analytics
View DetailsDisplay dynamic, targeted content based on customer profiles to enhance engagement
View DetailsCollect and analyze customer opinions across branches and digital channels
View Details
Queue Management System
FastServ® Cloud Queue Management System
Customer Visit Management
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