Global government strategies are directed towards digital transformation to improve the services, and increase the well- being of their citizens. However, the budgetary challenge is delaying the transformation.
SEDCO’s digital branch transformation solutions, including, queuing system and self- service kiosks, create convenient customer journeys for your citizens while cutting down on operating costs.
Your visitors and citizens can conveniently book appointments on-the-go via CEM Mobile app, Self Service Kiosk, or your website. Your happy citizens can:
This saves the citizens’ precious time and reduces crowds at your service centers
Walk-in visitors can take their queue tickets once they step inside your premises via SEDCO’s ticketing kiosk. The smart Queue Management System streamlines between pre-booked and in-branch tickets. The system can give priority to certain customers based on their segments (for examples VIP, elderly, and physically challenged people).
Once visitors check-in, the system automatically displays their information on your public servants’ devices. This ensures that you give citizens a warm welcome and serve them with the most personalized and convenient experience.
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Enhance your citizen engagement and deliver to them a convenient journey. With smart Digital Signage, you can display relevant content to citizens to educate them about your services and reduce their perceived wait time.
To make citizens happy, you need to understand their needs. With SEDCO’s Citizen Feedback system, you can get feedback about your services or staff at various levels and for any specific time, while the system analyzes the data and generates reports to help you make strategic decisions and increase citizen happiness.
Be ready for your digital journey and empower citizens and residents to serve themselves 24/7 through self-service kiosks:
Bring together great citizen experience and economical service channel to help your institution thrive towards future cities:
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Plan for a smart future with SEDCO’s Business Intelligence system that can be easily integrated at every touchpoint in your citizen journey. Generate accurate, real-time insights to improve your citizen experience:
Our system is easy to integrate with your back-end systems, as well as any third party system, to create a great citizen experience.
Jump-start your transition to an intelligent institution whether you are a ministry, tax office, passport facility, vehicle licensing service, or any other public department that deals with people, with our public branch transformation solutions.
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