The Future of Telecom: 24/7 Smart Telecom Branch
It’s all about balance between your technology and human representatives!
With SEDCO’s digital branch transformation solutions including smart queueing system and self-service machines, you can utilize your telecom store space and divide it into:
- A classical store zone open 8x5 (normal working hours).
- A complete self-service zone open 24x7.
Once your customers walk into your smart digital store, they can be guided to a service representative, a virtual service machine with a video agent, a self-service shop, or a self-service machine.
With this channel flexibility, you can reduce your store size and overhead - while simultaneously reducing queuing time for all customers in your store.
The system can give priority to certain customers based on their segments (e.g. VIP, elderly and physically challenged people).