SEDCO Showcases the latest Phygital Customer Experience Management Solutions for Telecom Industry at MWC 2024

SEDCO Showcases the latest Phygital Customer Experience Management Solutions for Telecom Industry at MWC 2024



SEDCO has participated in Mobile World Congress (MWC 2024), the largest Exhibition for telecom professionals and industry, held in Barcelona, Spain from 26 – 29 February.

Throughout the four-day event, telecom operators and experts from various industries had the chance to witness a live demo of SEDCO’s Phygital Customer Experience Management Solutions, including self-service, queue management and virtual meeting solutions, aiming to bridge the gap between physical and digital channels, while reducing waiting times, optimizing staff utilization, and transforming customer experience.

SEDCO showcased its self-service machines, designed for deployment in high-traffic locations, ensuring 24/7 availability of telecom services, such as sim card issuance and renewal, bill payment/top-up, mobile money (cash in/cash out), and third-party payments such as electricity or water payments.

Additionally, attendees experienced demonstration of  SEDCO’s virtual meeting solution, FASTSERV® Meet, highlighting how it offers telecom customers with convenient service  anywhere, anytime. This solution  empowers telecom operators to differentiate their business and reduce the need for additional staff or branches.

Majdi Al Shawish, CEO of SEDCO, highlighted the significant participation of the company in MWC 2024 as an opportunity to engage with telecom leaders and exchange valuable experiences. He emphasized that SEDCO's commitment to providing a comprehensive customer experience extends beyond physical branches to encompass a digital journey. Al Shawish mentioned that most services provided by telecom operator to customers in the branches and the call centers can now be efficiently offered through video calls, resulting in the elimination of travel and waiting times and a marked enhancement in overall customer experience.

Furthermore, Al Shawish underscored SEDCO's dedication to driving digital transformation within the telecom sector. He emphasized the company's role in revolutionizing customer journeys through the deployment of phygital customer experience solutions and the seamless integration of cutting-edge AI technologies.

Contact us to learn about SEDCO branch transformation solutions and what they can do for your business!