SEDCO Showcases Next-Generation Telecom Customer Experience Solutions at MWC 2026
BARCELONA, Spain – 6 March 2026 – SEDCO successfully concluded its participation at Mobile World Congress (MWC) 2026, the world’s leading telecommunications event, hosted by GSMA at Fira Gran Via in Barcelona from 2 to 5 March.
At this year’s event, SEDCO highlighted a powerful portfolio of smart telecom solutions designed to transform customer experience and improve operational efficiency across telecom service environments. SEDCO’s showcased solutions drew strong interest from telecom operators and technology leaders seeking practical, scalable innovation, demonstrating how operators can connect physical and digital service channels through four core technologies:
Self-Service Kiosks
Enabling customers to complete fast, secure, and fully automated transactions, helping telecom operators reduce branch congestion while improving service speed and accessibility. The kiosks also extend telecom services 24/7, allowing customers to access SIM card issuance, eSIM activation, mobile money services, and cash-in/cash-out transactions anytime without visiting a service desk.
Queue Management Systems
Using real-time analytics and data-driven insights to streamline customer flow, reduce waiting times, and optimize resource allocation across service centers, while integrating digital signage to guide customers, display queue status, and enhance in-branch communication and service efficiency.
AI Assistant Technology
Providing intelligent, real-time customer support across digital and in-branch channels, enabling telecom operators to enhance responsiveness while improving operational efficiency. Integrated AI-powered routing helps automatically direct customers to the most appropriate service channel—whether virtual support, self-service, or in-branch assistance—ensuring faster resolution and improved service efficiency.
Virtual Visit Management
Extending telecom services beyond physical branches by enabling remote video consultations with telecom agents. Beyond the technology showcase, MWC 2026 provided an important opportunity for collaboration.
SEDCO’s leadership team held strategic meetings with telecom operators, technology partners, and industry stakeholders to explore new opportunities for digital transformation and customer experience innovation.
“MWC is a strategic platform for connecting with telecom leaders shaping the future of connectivity,” said Khaled Hayajneh, Business Development Manager at SEDCO. “Our focus is on delivering smart telecom solutions that create new revenue opportunities, optimize operations, and enhance customer experience.”
SEDCO’s telecom solutions are supported by a strong track record of deployments with leading telecom operators, including Zain, Orange, Mobily, MTN and STC, helping improve service efficiency, automate high-volume transactions, and connect physical and digital service channels. Across multiple telecom implementations, SEDCO self-service kiosks enable most transactions to be completed in under five minutes, reducing branch congestion and improving service speed.
Learn more about SEDCO’s telecom solutions!
