SEDCO has introduced a revolutionary Multichannel Reservation Service to enterprises that expand their capabilities, by providing them with various channels for reservation. No need for customers to be physically present in the branch to make reservations. Customers can virtually reserve an appointment wherever they are through SMS messages, the organization’s website, or through a mobile application.

With SEDCO’s Multichannel Reservation facility, organizations can benefit from a user-friendly mobile application to enable their customers to take appointments in a very convenient way, by showing them the available times to make a reservation in the branch they select. The service provides crucial data for customers that help then target less busy branches by showing the expected waiting time and a current number of waiting for customers in any branch, in addition to the services available in the selected branch. The customer can even use mobile navigation capabilities to reach the branches they visit for the first time, and to see the nearest branches to their current location.

"Mobile technology is revolutionizing the way businesses function. It is changing the way people interact with each other and with businesses," said Majdi Shawish, SEDCO's CEO. "Our Mobile Booking Application allows organizations to reach their customers and to interact with them wherever they are, and whenever they desire. Customers can virtually check services, reserve an appointment, get directions, and much more with just a few clicks on their mobiles," he explained.

The application is a huge time saver. Customers will be able to make appointments anytime they want, and at the comfort of their homes, offices, or wherever they are. This gives a great impression of the organization and leaves customers with a remarkable experience, which results in more customer loyalty, leading to maximized profits. At the same time, the business will be running more efficiently and smoothly, which will optimize the organization’s productivity and boost its brand presence in the market.