BlogsTop reasons why your bank should invest in self-service kiosks
As a branch manager, picture yourself walking into your bank as a customer. You witness a crowded branch and find dozens of people before you that require different transactions. Are you willing to wait?
Today, we live in a day and age where technology controls everything. It’s faster, safer, more reliable, and doesn’t consume time and finance. Therefore, digital branch transformation is your way forward. Implementing self-service solutions in your smart bank empowers your customers to access your services on a 24h basis, enabling them to perform banking transactions whenever they need to. This strategy grows your bank in terms of brand awareness, and attracts your current and potential customers to utilize your services according to their convenience.
Two great advantages in digital bank transformation include; Availability of services 24/7, and your bank operating after working hours without the need for human assistance- reducing operating costs.
Get to know the impact self-service kiosks creates for your bank, and customer satisfaction!
Reduce transactions in your physical branch for up to 40%
According to studies, self-service kiosks offer significant improvements to your physical bank branches. Usually, it can take several minutes to get assistance from a bank teller, but with the availability of self-service devices, customers get the transactions completed in half the time. Today, successful banks use self-service kiosks to handle 40% of customer transactions- giving your employees the time to work on more complex tasks.
Waiting can be hectic! If your customers are in a rush, they can easily use ID scanner at a self-service kiosk rather than filling out paperwork, while giving your employees the chance to focus on other complex tasks.
In addition, self-service kiosks include bill payment, card/ SIM dispensing, form applications and other transactions without the need for assistance- allowing customer to scan, print, and share supporting documents while self-service machines capture their photos and signatures. Customers can also issue and print cards instantly, deposit cheques, print out account statements, open new banking accounts, apply for loans, and fund transfers- Without the requirement of any assistance!
Promote, inform and educate with your digital signage screens
You’ll always have updates about your products and services. The best tool to promote is through your display screen attached to your kiosk. While your customers wait for their transactions to be processed, the digital screens are used to promote products and services related to your customer’s interest, including new service updates or additions to the product line that could draw your customers’ attention, resulting in more sales and profit.
Cut down on operating costs with Self-service kiosks
How your bank and customers benefit from self-service kiosks:
Transforming into a smart digital bank offers multiple benefits including:
- Services available 24h
- Eliminates waiting times
- Safe and secure transactions
- Easy development and deployment of services
- Tailored to fit specific requirements
- Reduce operating costs
- Easy access for people with special needs
- Enhance business efficiency
Get the best solution for your bank.
Transform into smart digital banking with SEDCO’s self-service kiosks. It’s our job to maintain your customer satisfaction and provide you with the best solution for your bank- while reducing operating costs.