Dubai, UAE – SEDCO, a global leader in providing digital branch transformation solutions unveils its latest self-service kiosk, CONSULTA®130, with enhanced capabilities, for banks and other sectors, supporting several card-issuing suppliers. The machine can onboard customers, scan and record any type of required KYC data and then instantly print and issue debit, credit, or pre-paid cards, driving or car license cards, and loyalty cards.

The new CONSULTA®130 kiosk is part of SEDCO CONSULTA® Kiosks series. It has an elegant design and can fit smaller spaces while keeping the key features such as virtual assistance, where customers can reach service agents via video call 24/7. The machine is specifically suitable for services that require time, like opening a new account, currency exchange, and issuing cheques. With an ADA-compliant design, CONSULTA® series provide equal access for people in wheelchairs.

Talking about the new self-service machine, Majdi Shawish, CEO at SEDCO, commented, “We are committed to providing a universal digital branch solution for all our customers. We have listened to their requirements and we are now able to deliver a product that supports all their needs. By offering innovative, self-service solutions, banks, public institutions, and other types of businesses can automate and elevate the customer experience anywhere anytime.

These multifunction kiosks can support many types of card printing devices  and serve business customers not only in our traditionally serviced sector, which is banking, but now we are able to support customers in other business sectors such as healthcare, governments, municipalities, utilities, police, insurance or any institution that currently needs to issue physical cards to their customers. With self-service solutions becoming popular across different sectors, this type of service is no longer an option but a necessity to provide the best customer experience,” added Mr. Shawish, SEDCO’s CEO.

SEDCO’s digital branch transformation solutions help customers transition from providing an eight-hour serviced center to 24/7 self-serviced zones. Self-service kiosks can be located within the branch, or be made available in malls, airports, and other public places for easy and convenient access to services. The kiosks’ extensive support features enable customers in the banking sector, for example, to open new accounts, apply for new services, deposit cheques, print cheque books, apply for loans, pay bills, conduct video banking sessions, and much more. The kiosks can be tailored based on the business requirements. They can be later upgraded to fit the digital transformation roadmap.

SEDCO’s self-service solution offers, through its Business Intelligence (BI) tools, in-depth reports about the machines’ performance, revenue per transaction, customers’ traffic, services demand, inventory and cash management report, and many other reports. The solution also displays targeted ads to customers based on their interests and profiles, increasing cross-selling opportunities. Furthermore, the self-service solution can be integrated with SEDCO’s advanced queue management system to enable smart routing, guiding customers to the right service channel based on the service type and availability of staff or machines.  

SEDCO has a long experience in delivering automated, multifunction, one-stop self-service solutions to the finance sector including banks and insurance companies, besides other sectors like telecom, government organizations, and utility companies. The new series of self-service kiosks is another step forward in improving the omnichannel experience for customers.

 

About SEDCO

SEDCO, established in 1983 is a leading provider of Customer Experience Management Solutions with a unique mission of empowering businesses with smart technological solutions to a variety of market sectors, including Finance, Telecom, Governments, Healthcare, Retail, Utilities, and others to transform the customer experience journey.

For the last two decades, SEDCO has been focusing on providing comprehensive Digital Branch Transformation solutions to bridge between digital and physical channels, satisfy business needs and streamline customer experience across all possible touchpoints.

With headquarters in Dubai, SEDCO has successfully implemented more than 60,000 installations across Europe, Africa, and Asia.