Barcelona, Spain – SEDCO, a leading provider of specialized IT solutions, took part in the annual Mobile World Congress 2013, held 25 - 28 February in Barcelona city, Spain.

The Mobile World Congress is the largest annual mobile technology exhibition worldwide. With more than 1,700 companies and vendors showcasing their products and solutions, the exhibition gave thousands of attendees the chance to enlighten themselves with the latest innovations in the mobile industry, such as new phones, tablets, software and hardware developments, and more.

SEDCO showcased a range of innovative products and solutions, which all aim at granting telecom operators better management and control of their branches. During the expo, SEDCO launched its latest innovation, Self Service Shop.

"Our solution replaces a classical shop with a high tech shop that enables telecom companies to offer all of their services and to sell produces efficiently in high traffic areas 24/7 at a fraction of the cost," said Majdi Shawish, SEDCO's CEO.

SEDCO also presented self service kiosks of different models, specifically designed for the telecom sector. The kiosks allow telecom customers to gain many services by themselves partially or completely, such as bill payment, subscription, issuance of new sim card, and so on. SEDCO also introduced Customer Experience Management solution, which is an advanced system that allows telecom operators to handle all the processes of the customer's visit. The solution offers a better customer experience while having better control on business performance. 

With SEDCO's self service shops and kiosks and Customer Experience solution, telecom companies will be able to offer services to their customers anytime anywhere, which will boost customer satisfaction, decrease the workload, and increase revenues.