English
Amman, Jordan – Umniah has adopted queue management solution from SEDCO for more of its branches. The queue system provides full control over the customers' visit and is flexible enough to integrate with the Umniah's backend system, allowing the administration to measure and evaluate the quality of the provided services and to enhance the overall customer experience.
The queuing system extends Umniah's promotional capabilities, by deploying an advanced Digital Signage system. Elegant digital screens are disturbed across the branches to display advertisements and other promotional content. Customers can sit in a comfortable waiting area, entertained by content displayed on the screens, and informed about Umniah's various products and services, which will lead to cross selling and increase revenues.
The queuing solution creates a more organized work atmosphere for Umniah while cutting costs, promoting selling and cross selling, and optimizing the overall productivity.
