Business Intelligence

The Power of Differentiating Your Business
Business Intelligence

Make insightful decisions with Business Intelligence

Making the right business decisions at the right time is key to business growth and success!

But how will you know what the right action to take is, and What your customers expect? With SEDCO’s Business Intelligence solution, your organization’s data is turned into meaningful insights. Monitor your operations, forecast trends, and make faster and well-informed business actions, while delivering exceptional customer experiences. Our real-time business intelligence platform turns all your data into visuals that are easy to comprehend and analyze. From live monitoring dashboards, advanced reports and statistics, to interactive dashboards, you will have a better understanding of your business’ strengths and weaknesses in order to make successful strategic plans based on your organization’s goals, ensuring your competitiveness and profitability.

112%
The average 5-year ROI of business intelligence
91.6%
Of global companies are increasing their investments in business intelligence
23X
How likely data-driven businesses are to acquire customers compared to non-data-driven organizations

How our Business Intelligence system works in a nutshell

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Monitor

Track the performance of your branches and employees in real-time with live dashboards and maps. 

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Analyze

Advanced reports and statistics to understand where your business is heading.

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Forecast

Find key patterns and trends to increase your efficiency and revenues.

Monitor your business performance in real time: A 360-degree view so you never miss anything

See the whole picture in a single glance and zoom into details. With SEDCO’s BI live dashboards, you can keep track on your organization’s performance in all branches in real time, and take corrective actions instantly. The system empowers you to:

  • Monitor performance in your organization at various levels: branch, counter, employee, transaction, service, down to customer appointments level, with the ability to customize your dashboards according to your business needs.
  • View how each branch is performing in a geo-map that is easy to read.
  • Spot any technical issues in any branch from your head office and act immediately.

By embracing the power of business intelligence, you will be able to track your performance at all levels, down to the single transaction level.

Advanced Analytics
Advanced Analysis
Bottlenecks
Bottlenecks
Customer Satisfaction
Customer Satisfaction
Demand Trends
Demand Trends
Efficiency
Efficiency
Peaks
Peaks
Performance
Performance
Service Quality
Service Quality
Utilization
Utilization
Revenue Analysis
Revenue Analysis
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Business Intelligence Dashboard by SEDCO

Analyze your performance with BI reports and advanced analytics to boost efficiency

Get access to powerful reports and statistics on your business performance across regions, cities, branches, services, and employees. Have deep insights for everything from services, workload, resources, availability, and usage. The reports empower you to:

  • Measure the utilization and efficiency of your branches, counters and employees.
  • Compare transaction demand across regions, branches, services, period and segments.
  • Analyze customer traffic distribution in each branch.
  • Measure customer satisfaction level against the organization’s goals.
  • Analyze customer trends in transaction demands for a specific period of time.
  • Generate revenue analysis report from your self-service machines.
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Central Management System CMS by SEDCO

Predict trends easily with advanced data mining to shape better business strategies

Drill-down into any level in your organization with advanced data mining capabilities, and forecast trends for insightful decisions. The system empowers you to:

  • Find patterns in customers’ behavior and service requests.
  • Forecast customer acquisition growth rate trends.
  • Find out the correlation between customer satisfaction and service level.
  • Measure effectiveness of your marketing campaigns.
  • Predict traffic trends in each branch.

Whether you need trends for hourly or monthly demands, or need to know your customer’s satisfaction level, SEDCO has you covered. The system’s AI will suggest solutions so that you make the most informed decisions.

Interact with your data instantly with SEDCO’s interactive dashboards, and build your own dashboards with just a few clicks

Take a step  into digital transformation with SEDCO’s BI interactive dashboards. Build your own visual dashboards from scratch with simple drag-and-drop function, and apply  filters on your dashboards directly and  see how the each filter changes the results instantly. 

Get instantly alerted to issues so you never miss the mark again

Problem? Solved. SEDCO’s Business Intelligence platform sends you instant alerts as soon as critical events arise in your business operations, or when exceeding your KPI’s.

You can conveniently use any device to access the system - mobile tablet, laptops, and desktops. Everything is accessible for your convenience in user-friendly dashboards.

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Business Intelligence System by SEDCO

Create seamless customer Journeys your customers will never forget

Every customer transaction is an opportunity to learn how you can level up your operations. Our business intelligence platform is part of a comprehensive Customer Experience system that transforms the customer journey at every possible touchpoint- before, during, and after their visit- in and out of your branches.

SEDCO’s business intelligence system is integrated at every interaction point with your customers, offering you all the insight you need to revolutionize your business across all your  channels.

Main benefits of smart business intelligence system

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Insightful business decisions.
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Optimize staff performance and productivity.
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Increase customer satisfaction level.
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Efficient marketing campaigns.
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Increase your competitive advantage.
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Better distribution of your resources.
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Improve your operational efficiency.
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Central control over your branches in real-time.

Analyze the past, monitor the present, and plan the future

With the right data, your business is empowered to make informed decisions and keep optimizing your performance

Start your digital transformation today