SEDCO Expands into Southwestern Saudi Arabia through Partnership with Jazan Health Cluster to Advance Patient Experience Transformation
Riyadh, Saudi Arabia — August 2026 — SEDCO, a global provider of intelligent customer and patient experience technologies, has partnered with Jazan Health Cluster, one of Saudi Arabia’s leading integrated healthcare networks, to enhance patient flow and support more efficient healthcare delivery across several hospitals in the region.
The project marks SEDCO’s expansion into southwestern Saudi Arabia, further strengthening the company’s presence and contribution to healthcare transformation across the Kingdom. Aligned with Saudi Vision 2030’s Health Sector Transformation Program, the initiative will help the Saudi hospitals improve operational efficiency, reduce patient waiting times, and deliver a more seamless, patient-centered experience.
Through the partnership, SEDCO deployed advanced patient flow management capabilities across key facilities within the cluster, including Jizan Specialized Hospital, Prince Mohammed Bin Nasser Hospital, the Mental Health Hospital, and Jizan General Hospital. The implementation is designed to streamline clinical and administrative workflows, improve coordination across the patient journey, and provide healthcare teams with real-time visibility into service performance. Live operational data and performance insights will enable hospital teams to identify bottlenecks, allocate resources more effectively, and make faster, evidence-based decisions. Delivered in collaboration with SEDCO’s Saudi-based partner, Cloud Solutions, the project brings together intelligent patient flow technologies and local implementation expertise to support more connected and efficient healthcare operations.
“Healthcare transformation requires more than the digitization of individual processes. It requires real-time visibility and actionable intelligence that enable hospitals to continuously improve how care is delivered,” said Nidal Abu Markhieh, Country Manager at SEDCO KSA. “Our partnership with Jazan Health Cluster reflects SEDCO’s commitment to supporting healthcare providers with intelligent patient flow solutions that improve operational efficiency, reduce waiting times, and create a smoother experience for patients. Through this project, we are contributing to the development of smarter, data-driven healthcare operations aligned with the ambitions of Saudi Vision 2030,” Abu Markhieh added.
The deployment comes as healthcare organizations across Saudi Arabia increasingly adopt digital solutions to improve resource utilization, enhance service quality, and manage growing patient demand. By connecting patient journeys, operational processes, and performance data, healthcare providers can create a more coordinated experience from arrival through service completion.
As part of the implementation, SEDCO’s Patient Visit Management (PVM) system was integrated with VIDA, the Health Information System (HIS) provided by Cloud Solutions, enabling patient flow processes to connect directly with the hospitals’ core clinical and administrative systems. This integration extends the solution beyond queue management, enabling a more connected patient journey and demonstrating SEDCO’s capability to integrate its patient experience technologies with hospital information systems and existing healthcare IT environments. With more than four decades of experience in customer experience and patient flow technologies, SEDCO works with healthcare organizations worldwide to modernize patient journeys, strengthen operational performance, and improve service delivery through scalable digital solutions. The Jazan Health Cluster deployment further expands SEDCO’s presence in Saudi Arabia and reinforces its role in supporting hospitals as they transition toward more connected, efficient, and patient-centered models of care.
Looking to improve patient flow and operational performance across your healthcare facilities? Contact SEDCO to learn more.
