SEDCO Supports the Transformation of Jerash Comprehensive Healthcare Centre with Integrated Patient Experience Solutions

The upgraded center reflects ongoing national efforts to enhance healthcare accessibility, improve service quality, and deliver more efficient patient care across the Kingdom. As part of this transformation, and in collaboration with its partner JOCOM in Jordan, SEDCO played a key role in enhancing the patient journey through the implementation of advanced patient experience solutions.

 SEDCO’s contributions included the deployment of: 

• Self-registration and check-in kiosks, enabling patients to complete registration independently and reduce waiting times
• Digital navigation and signage solutions, helping guide patients smoothly across service points
• Queue management systems, designed to organize patient flow and minimize congestion

In addition, the project introduced optimized workflows and expanded reception and registration points, allowing the healthcare center to handle higher patient volumes more efficiently. These enhancements have significantly improved operational efficiency and reduced patient cycle time—enabling faster, more seamless healthcare services while elevating the overall patient experience.

Rushdi Al Kukhun, SEDCO Business Development Manager, stated: 

“We are proud to contribute to Jordan’s healthcare transformation journey, as this patient-centered, next-generation facility sets new standards for smart, connected healthcare. Through our integrated patient experience solutions—including self-registration and check-in kiosks, digital signage, queue management, appointment scheduling, and POS payment integration—this initiative will enhance the patient journey, ensuring smoother visits, shorter waiting times, and more efficient healthcare services.” The integration of smart technologies within the Jerash Comprehensive Healthcare Centre aligns with Jordan’s broader vision for digital transformation in healthcare, focusing on improving service delivery through innovation and patient-centric solutions,” he added. 

SEDCO continues to support healthcare providers across the region by delivering intelligent solutions that streamline operations, enhance patient satisfaction, and enable healthcare institutions to meet growing demand with greater efficiency.

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