Queue Management Solution
To Streamline Customer Experience
To Streamline Customer Experience
What is a Queue Management System?
A Queue Management System (QMS) is a smart solution designed to enhance customer visits by minimizing wait times and streamlining service operations. It empowers businesses to optimize every step of the customer journey while enabling staff to deliver faster, more efficient service.
With over 40 years of expertise, SEDCO is a trusted queue management system provider, offering advanced and fully integrated queuing software and in-house developed hardware, supporting both global enterprises and small businesses, whether hosted on-premise or cloud.
Seamless Customer Identification
SEDCO’s Queue Management System supports multiple identification methods to ensure a seamless and secure customer journey. These flexible options help businesses identify customers quickly and accurately, reducing service time and enhancing overall experience
Card / National ID
Mobile Number
Fingerprint
QR Code
Smart Prioritization Engine
SEDCO’s advanced Queueing System features an intelligent Prioritization Engine that ensures customers are served efficiently, fairly, and directed to the right counter based on their needs
- Prioritizes customers based on segment, urgency, and appointment type
- Supports both walk-ins and pre-booked appointments
With AI-powered logic, the system optimizes service flow and improves the overall customer experience, ensuring that the right customer is served at the right time
Branch Manager Dashboard
SEDCO’s Queue System includes a powerful centralized dashboard that gives the manager full visibility & control over customer experience & workflow
Track real-time activity across counters and queues
Manage multiple branches from a single platform
Reallocate services based on queue length & wait times
Get notified instantly about queues status
Prioritize queues based on segment or service type
Communicate directly with employees
Transfer customers to self-service/ATMs
Gain actionable insights with intelligent reporting tools
Mobile Queue Management
Empower your customers to book appointments, receive e-tickets, check in remotely, and continue their journey via virtual or on-site visits, all through the FastServ® Mobile App
SEDCO’s app offers flexibility to operate fully virtually with less on-site hardware or integrate physical devices as needed, tailored to your business requirements
Main Components of a Queue Management System
Benefits for Business
Resource Allocation
Customized Workflow for the Visit
One System: Physical & Virtual Visits
Maximize ROI & Reduce Costs
Live Monitoring
Predictive Analytics
Benefits for Customers
Reduced Waiting Time
Appointment Pre-booking
Seamless Check-In
Self-Registration Options
Smart in Person Visit
Virtual Visit Via Mobile
Hardware Options
SEDCO offers a wide range of advanced queue hardware solutions, all designed in-house to integrate seamlessly with our queue management system and other business platforms
Queuing kiosks
Digital Signage
LED Displays
Queuing kiosks
Digital Signage
LED DisplaysEmpowered by SEDCO Discover Customer Stories in Action
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Al Rajhi Bank, Saudi Arabia partnered with SEDCO to deploy a smart Queue Management System
Queue Management System
SEHA Hospitals in UAE selected SEDCO’s Queue Management and Self-Service solutions to improve patient journeys
Patient Experience Management
To deliver a smarter in-branch experience, Orange Jordan partnered with SEDCO to deploy an advanced Queue Management System
Customer Visit Management
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