Benin, November 6, 2023 – MTN Benin, a subsidiary of the MTN Group, has transformed its customer experience by introducing SEDCO's self-service kiosks across its four branches in collaboration with its strategic partner Quality Corporate in Benin.
The advanced self-service machines now offer customers 24 hours SIM dispensing, cash-in/ cash-out transactions, and activation of telecom bundles around the clock. Customers can access vital telecom services at their convenience, ensuring a seamless experience at any time.
The smart self-service kiosks incorporate KYC (Know Your Customer), fingerprint reader, cameras, and digital signature for customer’s verification and security; Allowing quick SIM card verification, recording, and activation in minutes.
Khaled Hayajneh, Business Development Manager at SEDCO, commented, "Our collaboration highlights MTN's commitment to providing customers with ultimate convenience and expanding its telecom services without the need for larger branches or more staff. Our SIM card dispensing feature accelerates the process by up to 10 times compared to traditional methods, eliminating the need to wait in lines at customer service counters."
SEDCO solution is powered with Business Intelligence, offering valuable insights through reports including kiosk visits reports, transactions reports, inventory reports, product dispensing reports, and transactions errors reports.
For more information about SEDCO's self-service solutions and how they can benefit your telecom industry, please contact us.
