Patient Experience Management Solutions

Transform your healthcare facilities into a stress-free and convenient place. Whether you are a hospital, lab, clinic, pharmacy, or any other healthcare provider, SEDCO's Patient Experience Management (PEM) solutions automate your patient journey, giving them the experience they deserve while giving you full control over your operations.

The well-integrated solutions, which include self-service kiosks, flow management system, digital signage with color-coding system, and business intelligence system, reduce patients’ registration and check-in time from 10-20 minutes to less than a minute, is able to instantly check insurance approvals, patient eligibility, and payment requirement, and it ensures proper social distancing in the healthcare facilities.

Above all, SEDCO's PEM solutions are easily integrated with healthcare centers' backend Health Information System (HIS) or any third-party system through an HL7 connector, ensuring seamless integration.

Smart healthcare transformation by SEDCO

Deploy Self Service Solutions and Reduce Waiting Time from Tens of Minutes to Just One!

SEDCO Self Service solutions empower healthcare centers to focus more on patient care, while automating services like appointment booking, registration, and payment.

The machines drastically reduce anxiety and waiting time from 10 - 30 minutes, down to 1-2 minutes. The self-service machines enable pre-booked patients to check-in, cancel, or reschedule appointments, update their patient information, and schedule for the next appointment at the end of their visit.

Patients can also use the machines to check-in for pharmacy, lab, or radiology services and pay the due amount by card. The machines include KYC feature to identify patients by ID card or mobile number, saving the patients from the hassle of manual data entry.

The healthcare machines can also function as ticketing kiosks where walk-in patients can get a queue ticket and wait for their turn. The self-service solutions help you increase your services' efficiency while reducing the workload for your staff, freeing them to attend to more crucial tasks. The machines can easily be located and relocated anywhere in your healthcare centers.

Smooth Patient Journey with SEDCO Flow Management System

SEDCO's advanced patient flow management solution streamlines between walk-ins and pre-booked patients. The system notifies patients with appointments about their turns by sending mobile notifications; patients can rely on these alerts and manage their time accordingly.

Walk-in patients can also join the virtual queue as soon as they arrive at your healthcare center by simply scanning a QR code placed outside the center or by issuing a ticket from SEDCO self-service kiosks. Doctors or healthcare staff can have a real-time view of the patients waiting, enabling them to call the next patients forward at any time by simply pressing a button, which reduces the administrative burden and ensures better staff utilization.

Ease patients’ anxiety and streamline their whole journey across your healthcare facilities with Patient Experience Management Solution.

Use Digital Signage and a Color-coding System

SEDCO digital signage organizes queues by displaying the queue info on the screens, together with audio announcements. The system also facilitates the patients' journey, by showing directions to guide patients to the right location among your various healthcare facilities, as well as presenting health tips and updates about your services.

A color-coding system can also be used with digital signage, where the digital screen displays color codes that match the floor signage to guide patients to the right service points in your healthcare center. SEDCO system ensures a smooth patient flow, and most importantly, it guarantees easier management of a large number of patients.

Adopt Live Monitoring Dashboards and Reporting System

Control all of your healthcare facilities and self-service machines from your central healthcare office, and gain the insights you need to provide an excellent patient experience.

SEDCO advanced business intelligence platform with live monitoring dashboards allows you to centrally monitor each healthcare facility, operation, and KPIs such as service quality, utilization, and turnaround time. The system then generates strategic reports to take future decisions to provide exceptional healthcare services, while ensuring better resource allocation and strategic planning to enhance the efficiency of your facilities.

Increase the efficiency of your facilities, reduce staff stress, and deliver convenient patient journeys with Patient Experience Management Solution.

Benefits of Patient Experience Management Solutions

Reduce anxiety

Less waiting time & effort

Social distancing

Convenient patient journey

Reduce Opex cost

Optimal utilization of staff

Increase service quality

Flexibility to relocate the machines

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