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Queuing Management

Queuing Management

Personalized Convenient Customer Journey

 

Our Queuing Management solution transforms your branches to smart ones, by managing your branches centrally from the head office.

 

The system identifies your customers as people with profiles and names even before they start their journey. The advanced branch manager software gives you full insight about your customers, their needs and trends, allowing you to deliver a personalized and convenient customer experience that makes them happy and ensures their loyalty.

 

Customers can be called forward to the service using various notification methods including SMS, audio announcement, counter displays, and digital screens.

 

The system includes various kiosk models to choose from depending on your needs such as anti-bacterial touchscreen kiosk for healthcare and public sectors, and small kiosks for small branches with limited space.

 

 

 

 

 

SEDCO's Queuing Management offers your customers:​

 

 

  • Personalized services.
  • Prioritized services based on customers’ segments (e.g. VIP).
  • Reduced waiting and service times.
  • Informing customers with relevant content based on their needs.
  • Prioritized services based on customers’ segments (e.g. VIP).
  • Reduced waiting and service times.
  • Informing customers with relevant content based on their needs.

 

 

 

 

 

What can Queuing Management do for your business?​

 

  • Monitor and control the customers' flow to increase productivity and decrease operational costs.
  • Increase customers' satisfaction and loyalty.
  • Maximize revenues through cross selling and targeted advertising.
  • Central monitoring and control of your branches.

 

 

 

+962 6 5533832
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